May 23, 2023
This essay will outline a pre- and post-COVID analysis of the impact of information systems on organizational performance. It will first look at the role of information systems prior to the pandemic and how they were used to drive organizational success. This will include an examination of the types of systems being employed, their roles in streamlining processes, and the advantages such systems offered over traditional methods. It will then move on to look at changes observed post-COVID, focusing particularly on the importance of remote working capabilities and cloud computing technologies in allowing businesses to continue operations despite global disruption.
Information systems had long been used to improve organizational performance prior to the pandemic. Enterprise Resource Planning (ERP) systems had become an integral part of many businesses, allowing them to share information across departments and reducing errors due to manual entry. Customer Relationship Management (CRM) software allowed companies to access more detailed records about their customers, enabling greater personalization of services that customers demand. Business Intelligence (BI) and analytics tools also enabled organizations to make better-informed decisions by providing insights into customer data and trends.
The global pandemic created a need for new ways of working in order to survive with minimal disruption. This necessitated improvements in remote working capabilities, as well as increased reliance on cloud computing technologies for efficient business operations. The introduction of Remote Desktop Protocol (RDP) and Virtual Private Networks (VPNs) enabled employees to access critical systems from home, ensuring a continuity of service. Cloud computing also provided an ideal platform for organizations to continue their activities despite the disruption caused by the pandemic with minimal cost and effort.
In conclusion, this essay has outlined a pre- and post-COVID analysis of the impact of information systems on organizational performance. It has highlighted how such systems have been used to drive business success prior to the COVID-19 crisis, as well as how they have allowed companies to adapt and survive in these trying times. Through careful utilization of technology, businesses are able to remain agile, efficient and competitive in an ever-changing world.
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